Legal
Privacy policy
1. Who we are
Plato is offered by Augmentation Company (“we”, “us”), 95 Minna St, Floor 3, San Francisco, CA 94105, United States (Doppel Labs). This policy describes how we handle personal information when you visit our website or place a US pre-order for Plato Ring.
For privacy requests, contact us at the address above. A dedicated privacy email will be published here when customer support is live.
2. Scope
This policy covers the public website, checkout, order-status pages, and related cookies. When Plato Ring hardware and companion software ship, we will describe any additional collection—such as voice or app data—before those features process personal information at scale.
3. Personal information we collect
Identifiers and contact
- Name and email address you provide at checkout
- Shipping address collected through Stripe Checkout
- Optional ZIP code for a delivery estimate before payment
Commercial information
- Pre-order details: ring quantity, sizes, finishes, payment and fulfillment status
- Returns and support records related to an order
Internet and device activity
- Essential cookies for checkout continuity and cookie preferences
- Optional analytics events only if you allow them (off by default)
Payment data
Card and wallet payments are processed by Stripe. We do not store full payment card numbers on Plato servers.
4. Sources
- Directly from you (forms, cookie choices)
- Payment and shipping details from Stripe
- Our hosting, database, and email providers acting on our instructions
5. How we use information
- Process and fulfill pre-orders, including sizing kits and delivery estimates
- Provide order status, customer support, and refunds or returns when applicable
- Secure the site, prevent fraud, and meet legal obligations
- Improve the site with optional analytics only after consent
- Send transactional messages when email delivery is configured
6. Sharing
We share personal information with service providers who help us operate the business, including:
- Stripe (payments and shipping address collection)
- Supabase (order database and related infrastructure)
- Hosting providers such as Vercel for the website
- Email delivery providers when transactional email is enabled
We do not operate a production advertising tracker on this site. Optional analytics remain off until you opt in. If that ever changes under California “sale” or “sharing” rules, we will update this section and provide an opt-out.
7. Your California privacy rights
If you are a California resident, you may have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of personal information, subject to legal exceptions
- Correct inaccurate personal information
- Opt out of sale or sharing of personal information, if we engage in those activities
- Limit use and disclosure of sensitive personal information, where applicable
- Not be discriminated against for exercising these rights
To exercise these rights, contact us using the details in this policy. We will verify requests as required by law and respond within applicable California timelines. Authorized agents may submit requests where permitted.
8. Do not sell or share
Based on how the site works today, we do not sell personal information or share it for cross-context behavioral advertising. If that changes, California residents will be able to opt out through a clear link or request process on this page.
9. Cookies and similar technologies
We use a first-party consent cookie to remember your analytics preference, an order-status cookie after checkout in this browser, and admin session cookies for the operations portal. Use Cookie preferences on consumer pages to change optional analytics. Essential cookies are required for core site functions.
10. Retention
We keep personal information as long as needed to fulfill your pre-order, provide support, meet legal and accounting requirements, and resolve disputes. When information is no longer needed, we delete or de-identify it where practical.
11. Security
We use administrative and technical measures appropriate to an e-commerce pre-order site, including restricted server access to order data. No method of transmission or storage is fully secure.
12. Children
The site is not directed to children under 16. We do not knowingly collect personal information from children for pre-orders. Contact us if you believe we have collected such information in error.
13. International visitors
Pre-orders are offered for US shipping only. If you access the site from elsewhere, your information may be processed in the United States.
14. Changes
We may update this policy. When we do, we will revise the date above. Material changes will be highlighted on this page or communicated by other reasonable notice.
15. Contact
Augmentation Company
95 Minna St, Floor 3
San Francisco, CA 94105
United States